Return and Refund Policy

Last Updated: October 27, 2026

7 Day Return Policy

We offer a voluntary return period of 7 days. You may request a return within 7 days of receiving your order, subject to applicable consumer protection laws.

To qualify for a return, your item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

To request a return, please contact us at sales.knifeglobal@gmail.com with your order number and reason for return.

Please do not send any items back without contacting us first. Once your return request is approved, we will provide instructions on how and where to return your item.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective or incorrect item, contact us as soon as possible with your order number and photos of the issue.

We will review your request and work with you to provide an appropriate solution in accordance with applicable consumer protection laws.

Nonreturnable Items

Customized or personalized products may not be eligible for voluntary returns unless they arrive damaged or defective.

Any exclusions are subject to applicable consumer protection laws.

Exchanges

If you would like to exchange an item, please contact us at sales.knifeglobal@gmail.com to discuss available options.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Any mandatory legal refund deadlines will continue to apply.

Return Shipping

Return shipping arrangements and any applicable costs will be confirmed when your return request is reviewed, subject to applicable consumer protection laws.

Consumer Rights

Our voluntary 7 day return policy does not limit or replace your statutory consumer rights.

Customers in certain regions may be entitled to longer cancellation periods, refunds or other remedies under local laws.

Contact Us

If you have any questions about returns, exchanges or refunds, please contact us at:

sales.knifeglobal@gmail.com