A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at sales.knifeglobal@gmail.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order.

A:We are sorry if your gear arrived damaged! Immediately reach out to us about damaged products at sales.knifeglobal@gmail.com and we will provide a return label to send the damaged product back. If appropriate, you will be refunded or a replacement order will be shipped out.

A:If there are missing items on your order, if the item is in stock, we will send an expedited replacement order to get the gear you originally ordered. Please call us or email us at sales.knifeglobal@gmail.com

A:After your order has shipped, you will receive an automated email with tracking information. Please note, it can take 24 hours for the tracking to become active. 

You can also track your package before it ships under "Order Status."

A:If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience- we are unable to facilitate traditional exchanges. If you originally bought an item on sale, please reach out to us at sales.knifeglobal@gmail.com and we can match the sales price if applicable.